Refund policy  

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Return Center in accordance with the following Return Policy:

  • * Only regular priced, received damaged or not as described items can be fully refunded back to the original payment method ! 

  • All other returns are refunded as store New Products from our Veluntra Online Store.

  • Items must be sent back within 5 days of the delivery date.

 

  • Items must be unworn, unwashed, and have original tags attached.

   

  • Veluntra reserves the right to apply a 50% restocking fee for Final Sale or stale items.

 

  • Returns are processed within 5-7 business days after your item(s) are received at our Return Center.

  • Veluntra does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

 

  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue ANY REFUND. Please email contact@veluntra.com for assistance.)

 

  • • Return packages must include a completed return request form and original packing slip to ensure processing. 

  • Return drop-offs are not accepted at our Return Center or corporate office.

  • Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

  • Veluntra return address:
    Name: marvin hou
    Address: furuidasha 705 caoan road 1509, jiading ,shanghai,CHINA Postcode : 201824
    Phone number; +86-18268059811

Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Veluntra will not issue Refund.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.!

 

How long does the returns process take?

 

Returns are processed within 5-7 business days after your item(s) are received at our Return Center. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please keep the return tracking number for your records.

Once your return has been processed, we will refund you.

 

I received my order but my item is defective, incorrect, or missing. What do I do?

 

We know how frustrating this can be. Rest assured, we want to make every order perfect for you!

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email support@veluntra.com within 2 business days of delivery. Depending on the circumstance, we may be able to extend this time frame up to 5 business days; please report your item as soon as possible for assessment.

Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible!

 

My Product do not fit, and I want to return them.

 

No worries! We got you!

We accept Products returns up to 5 days after delivery of your order so long as the Products are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip.

 

My package is returned to Veluntra, what should I do?

If your package does not successfully deliver and is sent back to Veluntra, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if an address is invalid or missing information and the carrier is unable to deliver your package.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Veluntra does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Does Veluntra issue refunds?

 An order can only be cancelled within 24 H from the time it was placed. After this period, we cannot stop the order and refund the amount back.

Refunds are issued to the original form of payment used on an order in the event that it is canceled.

A full refund will be granted if a package will not arrive within 60 days from the time of shipping.

 

For Out of Stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.

For Returns: we issue refunds in the form of store credit to be used on future purchases. Store credit never expire and can be treated just like cash on our online store! And we also can refund the full amount in same cases!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

If you have any questions or concerns regarding refunds, please email support@veluntra.com and we will be more than happy to assist!